Support Services

The smarter way to support your business systems

Support services tailored to suit you.

At TouchstoneEnergy, our support team follow a simple ethos: when our customers have a problem and need our help, we support them and make the experience as pain-free as possible using our breadth, depth, and experience to ensure they can continue to rely on us.

We truly believe that we have some of the best people in the industry in our support and Helpdesk teams which is why we continually invest in training to ensure that the team not only enhance their own skills but also maximize their potential to benefit our customers.

System Review & Process Optimization

If your finance or business system is no longer meeting your organization’s requirements, chances are that the system itself is not the issue, but instead it requires updates to ensure it aligns with the changes being made within your business.

Drawing on our extensive experience in the Energy sector, we can review your system and revive it, with optimized and integrated processes, to provide a firm foundation for expansion and ensure that it meets your business needs.

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Training

Whether it is refresher training, teaching a new member of staff or learning new software, delivered in bite size chunks, TouchstoneEnergy customers can take advantage of our training services.

Whether your training needs are delivered on site at your offices or in our training center, you can be assured that training and tuition will be delivered by industry experts, experienced in dealing with new and existing users of our systems.

Support

Our UK-based support Helpdesk team are technical and application experts in all our solutions.

They provide our customers with peace of mind that if you experience any issues with your software, help is there when you need it.

With the choice between an Essential or Premium Support Plan, we give our customers a comprehensive service – whether you want to report a fault or have a question regarding the use of your software.

We work to a published SLA giving our customers the benefit and peace of mind that we do what we say.

Key Features of the TouchstoneEnergy Helpdesk:

Knowledgebase

Helpful articles, FAQs and first-hand experiences on customer issues and our solutions.

24/7 issue logging

Log and track the status of your support tickets 24/7 using our Helpdesk Customer Portal.

Remote issue handling

We are fully equipped for remote working and use standard tools and technology.

Ad-hoc consultancy

Consultancy by-the-hour carried out by our highly skilled and experienced Helpdesk Consultants.

“We appreciate your flexibility and results-driven & customer-orientated approach”


Global IS Applications Manager – Addax Petroleum

What our clients say...

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Software

Software

TouchstoneEnergy deliver Accounting & Finance, Enterprise Asset Management, Procurement & Spend Management, Performance Management, Business Process Management and Technology Solutions to Energy firms.

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Industries

Industries

Our portfolio of Energy industry-specific solutions are designed to help companies in the Oil & Gas, Renewable Energy, Downstream Trading, Utilities & Power Generation and Mining industries.

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About Us

About Us

We provide world-class business systems to the Energy sector. As part of the well-respected Touchstone Group and the Infor Gold partnership program, you can depend on us for expert knowledge, and financial stability.

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